Overview and key figures
The French National Agency for Housing (ANAH) distributes grants to citizens for housing renovation in the private residential sector, thus contributing to a reduction of greenhouse gas emissions. la réduction des émissions de gaz à effet de serre.
Since 2019, the number of grants distributed by year has increased significantly, with a promise to handle each application in just 2 weeks.
500 000 applications
PManaged each year
Increase from
150 000 to 600 000
The number of grants per year
89% satisfaction
With the new application process
4,8 millions homes
Suffer from major energy inefficiency
With Pega, ANAH industrializes a 100% digital platform to manage millions of cases at scale
Key features:
A fully digital platform powered by Pega: it manages the entire process end-to-end — account creation, application submission, document validation and exchange, eligibility decisioning, payment request, and final disbursement of the grant.
End-to-end orchestration of cases: Pega automates the analysis of eligibility criteria, consistency.
Industrial-scale processing and scalability: the platform is able to absorb growth to more than 2.4 million applications since 2020 while handling seasonal surges and peaks triggered by government announcements.
Key results:
✅ The deployment of the platform enabled ANAH to:
- modernize its services rapidly,
- efficiently manage a large-scale national public policy,
- continuously adapt business rules during successive reforms.