{"id":7482,"date":"2026-01-22T18:44:41","date_gmt":"2026-01-22T18:44:41","guid":{"rendered":"https:\/\/www.iriz-consulting.com\/?page_id=7482"},"modified":"2026-02-19T15:43:00","modified_gmt":"2026-02-19T15:43:00","slug":"client-references-groupama","status":"publish","type":"page","link":"https:\/\/www.iriz-consulting.com\/en\/client-references-groupama\/","title":{"rendered":"Groupama"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"GROUPAMA-logo\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Descriptif et chiffres cl\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Groupama est un groupe d\u2019assurance mutualiste fran\u00e7ais<\/strong> qui accompagne les particuliers, les professionnels et les entreprises en assurance, \u00e9pargne et services financiers<\/strong>. Ancr\u00e9 dans les territoires, Groupama s\u2019appuie sur un mod\u00e8le de proximit\u00e9, de solidarit\u00e9 et d\u2019engagement durable.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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1 000 000 interactions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3 semaines seulement <\/span><\/span>apr\u00e8s la MEP\u00a0<\/span><\/span>\u200b<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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12 000 utilisateurs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00e9ploiement <\/span><\/span>national unifi\u00e9<\/span><\/span>\u200b<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Exp\u00e9rience client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Am\u00e9lior\u00e9e<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Uniformisation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gestion et pilotage de l\u2019activit\u00e9<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Renouvellement du Programme Relation Client \u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Client IRIZ Consulting depuis 2023<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Les objectifs :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Une meilleure exp\u00e9rience client, plus <\/span>personnalis\u00e9e<\/span><\/b>. <\/span>\u200b<\/p>\n

La gestion <\/span>omnicanale<\/span><\/b> des interactions.<\/span>\u200b<\/p>\n

\u200bL\u2019<\/span>uniformisation<\/span><\/b> de la gestion et pilotage de <\/span>l\u2019activit\u00e9.<\/span><\/p>\n

\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Ces applications permettent :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u2705 <\/span>L\u2019am\u00e9lioration de la timeline client gr\u00e2ce aux <\/span>interactions.<\/span>\u200b<\/p>\n

\u200b\u2705 <\/span>La rationalisation des processus m\u00e9tiers et leur <\/span>automatisation, en minimisant les <\/span>interventions manuelles des conseillers.<\/span>\u200b<\/p>\n

\u200b\u2705 <\/span>L\u2019introduction et l\u2019affichage d\u2019engagements de <\/span>temps de r\u00e9ponse (SLA).<\/span>\u200b<\/p>\n

\u200b\u2705 <\/span>Une relation personnalis\u00e9e avec les clients, <\/span>s\u2019appuyant sur une visualisation claire de <\/span>l\u2019historique du relationnel.<\/span>\u200b<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Le CRM Groupama, c\u2019est : \u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • \u00a0La mise en place des <\/span>interactions<\/span><\/b> clients en 6 mois, pour capturer <\/span>automatiquement les donn\u00e9es cl\u00e9s des parcours client.<\/span>\u200b<\/li>\n
  • De nombreuses <\/span>int\u00e9grations avec le SI<\/span><\/b> existant, le portail utilisateur <\/span>et une adaptation aux normes SI d\u00e9j\u00e0 mises en place.<\/span>\u200b<\/li>\n
  • Un travail syst\u00e9matiquement en <\/span>\u00e9quipes mixtes<\/span><\/b>, avec une <\/span>responsabilisation de nos consultants sur la mont\u00e9e en <\/span>comp\u00e9tences des ressources Groupama.<\/span>\u200b<\/li>\n
  • Une <\/span>coordination<\/span><\/b> avec les \u00e9quipes <\/span>Front<\/span><\/i><\/b> pour la construction de <\/span>composants custom.<\/span>\u200b<\/li>\n
  • Une <\/span>architecture moderne <\/span><\/b>permettant le traitement de gros flux <\/span>de donn\u00e9es (syst\u00e8me \u00e9v\u00e9nementiel Kafka).<\/span>\u200b<\/li>\n
  • Une <\/span>strat\u00e9gie douce de bascule <\/span><\/b>des t\u00e2ches depuis le patrimoine <\/span>applicatif.<\/span>\u200b<\/li>\n
  • Une gestion des livraisons <\/span>compl\u00e8tement automatis\u00e9e<\/span><\/b>.<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Descriptif et chiffres cl\u00e9s Groupama est un groupe d\u2019assurance mutualiste fran\u00e7ais qui accompagne les particuliers, les professionnels et les entreprises en assurance, \u00e9pargne et services financiers. Ancr\u00e9 dans les territoires, Groupama s\u2019appuie sur un mod\u00e8le de proximit\u00e9, de solidarit\u00e9 et d\u2019engagement durable. 1 000 000 interactions 3 semaines seulement apr\u00e8s la MEP\u00a0\u200b 12 000 utilisateurs […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-7482","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages\/7482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/comments?post=7482"}],"version-history":[{"count":13,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages\/7482\/revisions"}],"predecessor-version":[{"id":8118,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages\/7482\/revisions\/8118"}],"wp:attachment":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/media?parent=7482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}