{"id":7505,"date":"2026-01-23T14:01:04","date_gmt":"2026-01-23T14:01:04","guid":{"rendered":"https:\/\/www.iriz-consulting.com\/?page_id=7505"},"modified":"2026-02-19T15:43:36","modified_gmt":"2026-02-19T15:43:36","slug":"client-references-mgen","status":"publish","type":"page","link":"https:\/\/www.iriz-consulting.com\/en\/client-references-mgen\/","title":{"rendered":"MGEN"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"MGEN-logo\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Descriptif et chiffres cl\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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MGEN est un groupe fran\u00e7ais sp\u00e9cialis\u00e9 dans la protection sociale et la sant\u00e9, proposant des solutions adapt\u00e9es aux particuliers, aux professionnels et aux collectivit\u00e9s. Dans une d\u00e9marche de transition num\u00e9rique, MGEN se concentre sur la digitalisation et la d\u00e9mat\u00e9rialisation des processus de relation client.<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Suivi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Des courriers num\u00e9ris\u00e9s <\/span>de bout en bout<\/span>\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Rationalisation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Des processus <\/span>m\u00e9tiers<\/span>\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"platform-icon\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Efficacit\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Am\u00e9lioration des temps de <\/span>traitement des demandes client<\/span>\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Digitalisation et d\u00e9mat\u00e9rialisation des processus de relation client\u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Client IRIZ Consulting depuis 2015<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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R\u00e9alisations :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Au sein de la MGEN, la mise en place d\u2019un CRM <\/span>bas\u00e9 sur la technologie <\/span>low<\/span>-code PEGA a permis de <\/span>remplacer des processus papiers <\/span><\/b>dans les centres <\/span>de gestion.<\/span>\u200b<\/p>\n

\u200bEn lien avec la\u00a0GED, le CRM a \u00e9t\u00e9 l\u2019\u00e9l\u00e9ment central <\/span>dans le <\/span>traitement des demandes clients <\/span><\/b>d\u00e9mat\u00e9rialis\u00e9es.<\/span><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Ces applications permettent :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u2705 <\/span>Le suivi des courriers num\u00e9ris\u00e9s <\/span>de bout en bout.<\/span>\u200b<\/p>\n

\u2705 La rationalisation des processus <\/span>m\u00e9tiers.<\/span>\u200b<\/p>\n

\u200b\u2705 <\/span>L\u2019am\u00e9lioration des temps de <\/span>traitement des demandes client.<\/span>\u200b<\/p>\n

\u2705 Des capacit\u00e9s de <\/span>reporting<\/span> pour <\/span>le pilotage d\u2019activit\u00e9.<\/span>\u200b<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Descriptif et chiffres cl\u00e9s MGEN est un groupe fran\u00e7ais sp\u00e9cialis\u00e9 dans la protection sociale et la sant\u00e9, proposant des solutions adapt\u00e9es aux particuliers, aux professionnels et aux collectivit\u00e9s. Dans une d\u00e9marche de transition num\u00e9rique, MGEN se concentre sur la digitalisation et la d\u00e9mat\u00e9rialisation des processus de relation client. Suivi Des courriers num\u00e9ris\u00e9s de bout en […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-7505","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages\/7505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/comments?post=7505"}],"version-history":[{"count":17,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages\/7505\/revisions"}],"predecessor-version":[{"id":7524,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages\/7505\/revisions\/7524"}],"wp:attachment":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/media?parent=7505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}