{"id":7683,"date":"2026-01-27T15:08:15","date_gmt":"2026-01-27T15:08:15","guid":{"rendered":"https:\/\/www.iriz-consulting.com\/?page_id=7683"},"modified":"2026-02-19T15:43:53","modified_gmt":"2026-02-19T15:43:53","slug":"pega-use-cases-momrah","status":"publish","type":"page","link":"https:\/\/www.iriz-consulting.com\/en\/pega-use-cases-momrah\/","title":{"rendered":"MOMRAH"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"MOMRAH\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Overview and key figures<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The Saudi Ministry of Municipal, Rural Affairs and Housing (MOMRAH)<\/strong> oversees the regulation and management of urban territories across the Kingdom. It operates across key areas such as urban planning, permit issuance, inspections, regulatory compliance, and the full range of municipal services.<\/p>

At the heart of this initiative, the national platform Baladi<\/span><\/span><\/strong> (\u201cMy City\u201d) centralizes access for citizens and economic stakeholders to everyday urban services through a single application, contributing to the development of smart cities, sustainability, and the continuous improvement of the citizen experience.<\/p>

  • 70 municipalities<\/strong> connected nationwide<\/li>
  • 600,000+ establishments<\/strong> under regulatory supervision<\/li>
  • 6,000+ users<\/strong> on the national compliance platform<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t\n\t\n\t\n\t\n<\/svg>\t\t<\/div>\n\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"process-icon\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    40% reduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    in inspection review time<\/span><\/span>\u200b<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"check-icon\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    80% accuracy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    in violation prediction\u200b<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"web-icon\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    25% improvement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    in resource utilization<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"web-icon\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    65% improvement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    in SLA compliance\u200b<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

    \n\t\t\t\t\t
    \n\t\t\t\n\t\n\t\n\t\n<\/svg>\t\t<\/div>\n\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    With Pega, from automation to the autonomy of smart cities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    Requirements:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    MOMRAH faced increasing pressure to manage rapid urban growth with fragmented municipal systems, heavy reliance on manual inspections, and limited ability to act proactively. Inspections were costly, resource\u2011intensive and reactive, while data existed in silos across multiple systems.\u200b<\/p>\n

    The objective was to move from automation to autonomy<\/strong><\/p>\n

      \n
    • Unify municipal processes nationwide\u200b<\/span>\u200b<\/li>\n
    • Reduce human dependency and operational cost\u200b<\/span>\u200b<\/li>\n
    • Use AI to predict, prevent, and prioritize violations\u200b<\/span>\u200b<\/li>\n
    • Enable data\u2011driven, real\u2011time city management<\/span>\u200b<\/li>\n
    • Deliver consistent, proactive, and citizen\u2011centric services\u200b<\/span>\u200b<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      Key Achievements with Pega\u200b:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      \u2705 National compliance platform deployed<\/strong><\/p>

      • Unified inspection and compliance processes across 70 municipalities<\/span>\u200b<\/li>
      • End\u2011to\u2011end digital lifecycle: inspection, fines, notification, appeal\u200b<\/li><\/ul>

        \u2705 Massive productivity and efficiency gains <\/strong><\/p>

        Annual savings of SAR 150 million<\/span>\u200b<\/p>

        \u2705 Faster delivery with Pega Blueprint<\/strong><\/p>

        • 70% faster application development cycles\u200b<\/li>
        • 85% reduction in requirement misalignment\u200b<\/span>\u200b<\/li>
        • 60% decrease in compliance\u2011related delays\u200b<\/span>\u200b<\/li>
        • +40% stakeholder satisfaction\u200b<\/span>\u200b<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
          \n\t\t\t\t\t\t
          \n\t\t\t\t\t
          \n\t\t\t
          \n\t\t\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t

          Benefits for Saudi Citizens\u200b:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t

          The transformation of MOMRAH delivers fairer, faster, and more consistent urban services<\/strong> across the entire Kingdom. Compliance and inspection processes no longer rely on manual reports or reactive on-site visits: AI now proactively detects risks, such as unauthorized constructions, excavations, or environmental violations.<\/span><\/p>\n

          Result: safer neighborhoods, stronger enforcement of building standards, and an improved quality of life\u2014regardless of the city or region.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Descriptif et chiffres cl\u00e9s Le Minist\u00e8re saoudien des Affaires municipales, rurales et du Logement (MOMRAH) supervise la r\u00e9glementation et la gestion des territoires urbains \u00e0 l\u2019\u00e9chelle du Royaume. Il intervient sur des p\u00e9rim\u00e8tres cl\u00e9s tels que l\u2019urbanisme, la d\u00e9livrance des permis, les inspections, la conformit\u00e9 r\u00e9glementaire et l\u2019ensemble des services municipaux. Au c\u0153ur de cette […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-7683","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages\/7683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/comments?post=7683"}],"version-history":[{"count":34,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages\/7683\/revisions"}],"predecessor-version":[{"id":7721,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/pages\/7683\/revisions\/7721"}],"wp:attachment":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/media?parent=7683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}