{"id":4081,"date":"2023-05-09T12:26:00","date_gmt":"2023-05-09T12:26:00","guid":{"rendered":"https:\/\/www.iriz-consulting.com\/?p=4081"},"modified":"2025-01-31T16:35:17","modified_gmt":"2025-01-31T16:35:17","slug":"agirc-arrco-crm-pega","status":"publish","type":"post","link":"https:\/\/www.iriz-consulting.com\/en\/2023\/05\/09\/agirc-arrco-crm-pega\/","title":{"rendered":"La solution Pega d\u00e9livr\u00e9e par l&rsquo;Agirc-Arrco et IRIZ Consulting avec Yann Tortelier"},"content":{"rendered":"<p><a href=\"https:\/\/www.youtube.com\/@irizconsulting\"><\/a>Nous sommes heureux de vous partager le t\u00e9moignage de notre client l&rsquo;Agirc-Arrco pour la mise en place d&rsquo;un programme CRM port\u00e9 depuis 2019 par leur DSI et notre \u00e9quipe IRIZ Consulting sur la solution Pega. <strong> C&rsquo;est Yann Tortelier, Responsable du Syst\u00e8me d&rsquo;Information Transverse qui va vous pr\u00e9senter le d\u00e9roulement de ce projet. <\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"La solution Pega d\u00e9livr\u00e9e par l&#039;Agirc-Arrco et IRIZ Consulting avec Yann Tortelier\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/qlIwMi-92tQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:22px\">Rappelons ce qu&rsquo;est l&rsquo;Agirc-Arrco<\/h2>\n\n\n\n<p>Agirc-Arrco oversees and coordinates the activities of all stakeholders involved in complementary retirement plans for private-sector employees. This represents: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>around 25 million contributing employees and their employers, <\/li>\n\n\n\n<li>over 700,000 retirement applications processed each year,<\/li>\n\n\n\n<li>and more than 13 million retirees receiving monthly pension payments.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:22px\">En quoi consiste le programme CRM Retraite Communautaire avec Pega \u00e0 l&rsquo;Agirc-Arrco?<\/h2>\n\n\n\n<p>Today, there are 12 complementary pension funds operating within the system <a href=\"https:\/\/www.agirc-arrco.fr\/\" data-type=\"URL\" data-id=\"https:\/\/www.agirc-arrco.fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agirc-Arrco<\/a>. Historically, each of them had its own customer relationship management tool, <strong>As a result, the information was often duplicated and fragmented across the various platforms.<\/strong><\/p>\n\n\n\n<p class=\"translation-block\">In 2019, Agirc-Arrco decided to implement a community-based CRM platform designed to simplify and optimize customer relationship management \u2014 both for its operational teams and its clients.<\/p>\n\n\n\n<p class=\"translation-block\">The centralization of information and use of a single, unified tool provide advisors with an optimal understanding of each client, while sparing clients from having to repeat or resend information previously shared with another representative.\nAll stakeholders now share the same data, transmitted once by the client and accessible to everyone involved.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consultant-pga-1024x341.png\" alt=\"\" class=\"wp-image-6437\" title=\"pega consulting\" srcset=\"https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consultant-pga-1024x341.png 1024w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consultant-pga-300x100.png 300w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consultant-pga-768x256.png 768w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consultant-pga-830x277.png 830w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consultant-pga-230x77.png 230w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consultant-pga-350x117.png 350w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consultant-pga-480x160.png 480w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consultant-pga.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:22px\">\u00cates-vous satisfait de la fa\u00e7on dont le programme s&rsquo;est d\u00e9roul\u00e9 ?<\/h2>\n\n\n\n<p class=\"translation-block\">For this program, we needed to build up our expertise and find the right partners to help us achieve our goals within very tight deadlines.\nOur choice naturally fell on IRIZ Consulting and the Pega platform, a proven and trusted solution in this field.<\/p>\n\n\n\n<p>In less than a year, by November 2020, we delivered the first release, named \u201cAmbre.\u201d\nThis comprehensive CRM solution covered all individual clients including active employees, future retirees, and retirees for two of our complementary pension funds. <\/p>\n\n\n\n<p>In June 2021, we built on this success by rolling out the individual CRM across the entire complementary pension ecosystem. Finally, in under six months, we delivered the latest scope: supporting corporate policyholders for the Malakoff Humanis group. <\/p>\n\n\n\n<p><strong>The CRM now serves all Agirc-Arrco clients, with objectives fully achieved \u2014 and all within exceptionally tight deadlines.<\/strong><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:22px\">How do you explain the success of this program?<\/h2>\n\n\n\n<p>Beyond the expertise of Agirc-Arrco\u2019s IT Department, two key factors explain this success:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Pega platform and its Agile project methodology made it possible to deliver a comprehensive, scalable application in a remarkably short timeframe.<\/li>\n\n\n\n<li>The completeness and excellence of the services delivered by our partner IRIZ Consulting, combined with the expertise of our IT Department, proved decisive \u2014 achieving the perfect balance between mastery and performance.<\/li>\n<\/ul>\n\n\n\n<p>I\u2019m firmly convinced that we made the right choice \u2014 to me, IRIZ Consulting stands as the benchmark partner for Pega expertise. <strong>We\u2019ve gained agility and efficiency, and we\u2019re now able to deliver projects within just 2 to 3 months.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consulting-pega-1024x341.png\" alt=\"\" class=\"wp-image-6438\" srcset=\"https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consulting-pega-1024x341.png 1024w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consulting-pega-300x100.png 300w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consulting-pega-768x256.png 768w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consulting-pega-830x277.png 830w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consulting-pega-230x77.png 230w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consulting-pega-350x117.png 350w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consulting-pega-480x160.png 480w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/consulting-pega.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:22px\">What\u2019s next? <\/h2>\n\n\n\n<p class=\"translation-block\">By the end of 2023, the CRM will encompass all client requests related to complementary retirement representing over 45,000 requests recorded daily.\nThis solution enables Agirc-Arrco\u2019s social protection groups to maintain a consistent and unified customer communication approach across all clients.\nMoreover, this same platform could be extended to other pension schemes should similar needs arise.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"341\" data-id=\"6444\" src=\"https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/integrateur-pega-1-1024x341.png\" alt=\"\" class=\"wp-image-6444\" srcset=\"https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/integrateur-pega-1-1024x341.png 1024w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/integrateur-pega-1-300x100.png 300w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/integrateur-pega-1-768x256.png 768w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/integrateur-pega-1-830x277.png 830w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/integrateur-pega-1-230x77.png 230w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/integrateur-pega-1-350x117.png 350w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/integrateur-pega-1-480x160.png 480w, https:\/\/www.iriz-consulting.com\/wp-content\/uploads\/2023\/05\/integrateur-pega-1.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Toute l&rsquo;\u00e9quipe IRIZ Consulting remercie Yann Tortelier pour cette pr\u00e9sentation du travail accompli \u00e0 l&rsquo;Agirc-Arrco et que nous poursuivons encore aujourd&rsquo;hui. <\/strong>Pour aller plus loin, d\u00e9couvrez la documentation publi\u00e9e par l&rsquo;Agirc-Arrco sur les<a href=\"https:\/\/www.calameo.com\/read\/00271172991cb84872566\"> the IT Department\u2019s projects, and in particular, this Pega CRM initiative.<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Nous sommes heureux de vous partager le t\u00e9moignage de notre client l&rsquo;Agirc-Arrco pour la mise en place d&rsquo;un programme CRM port\u00e9 depuis 2019 par leur DSI et notre \u00e9quipe IRIZ Consulting sur la solution Pega. C&rsquo;est Yann Tortelier, Responsable du Syst\u00e8me d&rsquo;Information Transverse qui va vous pr\u00e9senter le d\u00e9roulement de ce projet. Rappelons ce qu&rsquo;est [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":6441,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"La solution Pega d\u00e9livr\u00e9e par l&#039;Agirc-Arrco et IRIZ Consulting ","_seopress_titles_desc":"T\u00e9moignage de notre client l&#039;Agirc-Arrco pour la mise en place d&#039;un CRM par leur DSI et notre \u00e9quipe IRIZ Consulting sur la solution PEGA.","_seopress_robots_index":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-4081","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-work"],"_links":{"self":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/posts\/4081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/comments?post=4081"}],"version-history":[{"count":17,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/posts\/4081\/revisions"}],"predecessor-version":[{"id":6445,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/posts\/4081\/revisions\/6445"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/media\/6441"}],"wp:attachment":[{"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/media?parent=4081"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/categories?post=4081"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.iriz-consulting.com\/en\/wp-json\/wp\/v2\/tags?post=4081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}