Overview and key figures
The Saudi Ministry of Municipal, Rural Affairs and Housing (MOMRAH) oversees the regulation and management of urban territories across the Kingdom. It operates across key areas such as urban planning, permit issuance, inspections, regulatory compliance, and the full range of municipal services.
At the heart of this initiative, the national platform Baladi (“My City”) centralizes access for citizens and economic stakeholders to everyday urban services through a single application, contributing to the development of smart cities, sustainability, and the continuous improvement of the citizen experience.
- 70 municipalities connected nationwide
- 600,000+ establishments under regulatory supervision
- 6,000+ users on the national compliance platform
40% reduction
in inspection review time
80% accuracy
in violation prediction
25% improvement
in resource utilization
65% improvement
in SLA compliance
With Pega, from automation to the autonomy of smart cities
Requirements:
MOMRAH faced increasing pressure to manage rapid urban growth with fragmented municipal systems, heavy reliance on manual inspections, and limited ability to act proactively. Inspections were costly, resource‑intensive and reactive, while data existed in silos across multiple systems.
The objective was to move from automation to autonomy
- Unify municipal processes nationwide
- Reduce human dependency and operational cost
- Use AI to predict, prevent, and prioritize violations
- Enable data‑driven, real‑time city management
- Deliver consistent, proactive, and citizen‑centric services
Key Achievements with Pega:
✅ National compliance platform deployed
- Unified inspection and compliance processes across 70 municipalities
- End‑to‑end digital lifecycle: inspection, fines, notification, appeal
✅ Massive productivity and efficiency gains
Annual savings of SAR 150 million
✅ Faster delivery with Pega Blueprint
- 70% faster application development cycles
- 85% reduction in requirement misalignment
- 60% decrease in compliance‑related delays
- +40% stakeholder satisfaction
Benefits for Saudi Citizens:
The transformation of MOMRAH delivers fairer, faster, and more consistent urban services across the entire Kingdom. Compliance and inspection processes no longer rely on manual reports or reactive on-site visits: AI now proactively detects risks, such as unauthorized constructions, excavations, or environmental violations.
Result: safer neighborhoods, stronger enforcement of building standards, and an improved quality of life—regardless of the city or region.