Overview and key figures
The CNAV oversees and coordinates the activities of all actors in the basic pension system for private-sector employees. This includes:
- over 20 million contributing employees and their employers
- over 1 million retirement requests per year
- over 15 million retirees paid monthly
2 586 000
4 000
10
Application
Deployment
Completed across all pension funds in mainland France and DOM-TOM
Integration
Integration in 2022 with the policyholder portal www.lassuranceretraite.fr and with France Travail
Digitalization of policyholders’ career management processes
IRIZ Consulting client since 2018
Key features:
Redesign of the legacy application through a process optimization approach.
Deployment completed across all pension funds in mainland France and overseas territories (DOM-TOM).
Integration with the policyholder portal (www.lassuranceretraite.fr ) and with France Travail.
This application enables:
✅ Updating policyholders’ career records within the national repository: reporting, resolution of inconsistencies, atypical cases, and anomalies.
✅ Policyholder management through the consolidation of data into a 360° view.
✅ Data entry assistance: consistency checks, pre-population based on applicable rate scales, and contribution verification.
✅ Journey orchestration: targeted campaigns, journey guidance, and co-creation via the policyholder portal.
✅ Activity management: production steering, activity management, methods, and procedures.
Business Process Transformation & IT Integration:
Each year, 4 major production releases
Decommissioning of Oracle in collaboration with the PEGA Competency Center.
Regular implementation of new business processing procedures (Estimation, Early Retirement for Long Careers, Other French schemes, Unemployment agreements, Single Liquidation of Aligned Schemes, etc.).
Progressive deployment with integration and interfacing of the legacy system.
13 integrations with internal and external web services completed, 4 services exposed.
Interactions with the decisioning system.
Integration and training of 8 internal resources (Build / Run teams).
Key figures:
2 586 000
Requests processed and resolved since launch
4 000
Daily users of the application (target: 8,000 – CNAV staffs)
10
Business processes fully managed in PEGA