Overview and key figures
MGEN is a French group specializing in social protection and healthcare, offering solutions tailored to individuals, professionals, and communities. As part of its digital transformation, MGEN focuses on the digitalization and dematerialization of customer relationship processes.
Tracking
End-to-end tracking of digitized mail
Streamlining
Business processes
Efficiency
Improvement of customer request processing times
Digitalization and dematerialization of customer relationship processes
Our client since 2015
Key features:
Within MGEN, the implementation of a CRM based on PEGA low-code technology has enabled the replacement of paper-based processes in the management centers.
In connection with the DMS, the CRM has been the central element in the processing of digitized customer requests.
Value added by our applications:
✅ End-to-end tracking of digitized mail
✅ Streamlining of business processes
✅ Improved customer request processing times
✅ Reporting capabilities for activity management