Overview and key figures
Defence Mobility is the government agency responsible for managing career transitions, mobility, and HR processes for military personnel and civilian employees within the Ministry of Armed Forces.
To modernize and simplify these processes, Defence Mobility implemented a Pega-based digital solution, transforming how military HR services are delivered and experienced. The objective is to provide a seamless, user-centric journey for service members while improving operational efficiency for HR teams.
29 000 cases
Military personnel supported per year
27 000 people
Supported in total (including military personnel, spouses, and civilians)
100% digital
24/7 platform replacing paper-based processes
Scalable architecture
To enable the addition of new functionalities in the future
Pega technology at the heart of the French military’s HR transformation
Key features:
100% digital, end-to-end case management replacing paper-based processes
Low-code Pega platform, enabling rapid deployment and continuous evolution
Unified view of HR cases, improving coordination across HR stakeholders
User-centric digital journeys designed around service members’ needs
Scalable and interoperable architecture, integrating with existing Ministry systems
Improved transparency and tracking for both HR agents and personnel
Results:
✅ The Pega-powered solution has transformed a historically complex and paper-driven HR process into a streamlined digital experience, delivering measurable business and user benefits:
- Faster processing times for career transition and mobility requests
- Higher satisfaction among service members and beneficiaries
- Reduced cost and time for HR services through automation and simplification
- Improved efficiency and consistency in military HR service delivery
Defence Mobility
To learn more about the project, click here