Client reference — Luxury
Cartier: digitalisation of fine
jewellery processes
Since 2017, IRIZ Consulting has been supporting Cartier Joaillerie in the design and deployment of tailor-made Pega applications, digitalising the house's key processes and optimising the client experience at the highest level.
In figures
A Pega programme
at the heart of Cartier's excellence
Context
Cartier: excellence in the service
of luxury and innovation
Cartier Joaillerie embodies excellence and innovation in the world of luxury. Combining unique artisanal know-how with bold creativity, every piece of jewellery reflects elegance and prestige. Cartier benefits from tailor-made technological and strategic solutions, supporting performance, management and the client experience at the highest level.
The challenge
Design tailor-made Pega applications incorporating Cartier's brand guidelines, deployed across every boutique worldwide in 6 languages, with bi-weekly go-lives and a version upgrade every 6 months.
Achievements
What IRIZ Consulting
has delivered since 2017
Special orders management
Design and creation of a special orders management application for fine jewellery, deployed in every Cartier boutique — from the client's wish to the completion of the sale.
Reuse of the application core
Reuse of the application core for several applications across varied domains: certification of new jewellery, investment request tracking, gemstone purchase tracking, jewellery transformation.
International deployment
Extension of the applications to other countries, adaptation of user journeys into 6 languages, with bi-weekly go-lives via the Pega Deployment Manager.
SAP integration & Cartier brand guidelines
Integration with SAP for data storage and retrieval. Advanced design work to integrate Cartier brand guidelines and in-boutique tablet presentation for end clients.
Knowledge transfer
Integration of internal teams enabling knowledge transfer and handover within one month. Co-production with Cartier teams for impactful, short-turnaround deliveries.
New applications every year
New applications every year to address emerging needs — for example: prototype request management in 2024. Version upgrade every 6 months on the latest Pega release.
Features
What the Cartier
applications enable
Integrated, real-time order tracking, from the client's wish to the completion of the sale, significantly increasing revenue.
Time and efficiency gains in collecting identification data: completeness and bulk data entry.
Direct integration of multiple stakeholders, taking into account any dependencies between the various steps of the process.
Elimination of paper-based processes, end-to-end traceability with automatic accounting integration.
Creation and go-live of the Investment application in 2 months by a single SSA — demonstrating the agility and power of the Pega platform.
A similar digitalisation project?
Discover how IRIZ Consulting can support your organisation in transforming its business processes with Pega.