How a fine jewellery player accelerated its digital transformation by industrialising its business processes.
Since 2017, IRIZ has been building a single Pega application core with this jewellery house, capable of absorbing a new business process every year without ever starting from scratch.
Context
Building, year after year, the applications that digitalise the key processes of a fine jewellery house — without ever starting from a blank page.
Special order management
Design and development of an application deployed across every boutique in the network, the starting point of the application core.
Reuse of the core across varied domains
Certification of new jewellery pieces, tracking of investment requests, tracking of gemstone purchases, jewellery transformation.
International expansion
Deployment in other countries and adaptation of user journeys to local specificities.
A new application every year
To meet emerging needs — for example, prototype request management, delivered in 2024.
Business benefits
- ✓ Integrated, real-time order tracking, from client request to sale completion, significantly increasing revenue.
- ✓ Time and efficiency gains in collecting identification data, thanks to completeness checks and batch entry.
- ✓ Direct integration of multiple stakeholders, accounting for potential dependencies between process steps.
- ✓ Elimination of the paper process, with end-to-end traceability and automatic integration with accounting.
Technology best practices & results
Simplified exchanges
Between the PO and development team, for impactful deliveries on short timelines.
Bi-weekly production releases
With Pega Deployment Manager.
Integration of internal teams
Enabling knowledge transfer and handover within one month.
An application delivered in 2 months
Creation and go-live of the Investment application by a single SSA.
Integration with SAP
For data storage and retrieval.
Advanced design
To integrate the client's brand guidelines and deliver an in-boutique tablet presentation to end clients.
A version upgrade every 6 months
To always stay on the latest Pega version, including the Cosmos UI kit.
In figures
Client results
"A single application core, reused and extended every year — that's what turned digitalisation into a reflex rather than a project."