Client reference — Luxury
Montblanc: Pega application
audit and overhaul
IRIZ Consulting supported Montblanc, a subsidiary of the Richemont group, in auditing and overhauling its Pega product certification application, with SAP integration and group-wide workflow harmonisation.
In figures
A Pega programme
serving Montblanc's excellence
Context
Montblanc: artisanal excellence
serving digital transformation
Founded in 1906 in Hamburg, Montblanc is a world-renowned luxury brand specialising in premium writing instruments, watches, leather goods and accessories. A subsidiary of the Richemont group, Montblanc combines artisanal know-how inherited from its history with innovation and digital transformation to deliver premium client experiences around the world.
The challenge
Assess the Pega platform functionally and technically in a critical production environment, then upgrade the collections management application to restore operational efficiency and user trust.
Achievements
What IRIZ Consulting delivered
Application audit
Functional and technical assessment of the Pega platform in a critical production environment. Identification of weak points and priority areas for improvement.
Application overhaul
Overhaul of the collections management application to restore operational efficiency and user trust. Harmonisation of workflows across the Richemont group.
SAP integration
Implementation of asynchronous SAP APIs for optimised performance, ensuring smooth data exchange between Pega and Montblanc's SAP system.
Process transformation
Harmonisation of workflows and empowerment of Citizen Developers, enabling internal teams to take ownership of the application's ongoing evolution.
Objectives
Programme results
Automation of repetitive tasks and checks, freeing up teams for higher value-added activities.
Built a group-level standard for the Richemont group, ensuring consistency and reusability of components across the group's various houses.
End-to-end, real-time visibility for every product launch — enabling rapid response in case of unforeseen events.
Cost reduction and continuous optimisation capability through the automation and harmonisation of processes.
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