Client reference — Luxury
Van Cleef & Arpels: jewellery
process automation
Since 2025, IRIZ Consulting has been supporting Van Cleef & Arpels in automating and digitalising its photo shooting and special orders processes with Pega.
In figures
A Pega programme
serving fine jewellery
Context
Van Cleef & Arpels: 120 years
of jewellery excellence
Founded in Paris in 1896, Van Cleef & Arpels is an emblematic fine jewellery house, renowned for its exceptional artisanal know-how and its unique sense of elegance and poetry. With more than 120 years of history, the house counts more than 300 boutiques worldwide.
The challenge
Automate and digitalise the photo shooting and special orders processes for Jewellery, High Jewellery and Watchmaking, unifying the Marketing, Communication, Pricing, Development, Transport and Security teams on a common platform.
Achievements
What IRIZ Consulting
has delivered since 2025
Photo Shooting application
Built a Pega application to automate and manage Photo Shooting requests. A unified process for the Marketing, Communication, Development, Transport and Security teams.
Special Orders application
Built a Pega application to automate and manage the creation of special orders for Jewellery, High Jewellery and Watchmaking. A single communication channel for the Marketing, Pricing and Development teams.
Unified sales-to-production process
A unified process running from the Sales teams through to the Production teams, guaranteeing end-to-end fluidity and traceability for every special order.
Sensitive data protection
Data protection through fine-grained access control to sensitive product information, in line with the house's confidentiality requirements.
Features
What the Van Cleef & Arpels
applications enable
Process optimisation by orchestrating sequential approvals across the various teams involved.
Significant efficiency gains through automated task routing to teams, in line with defined priorities.
Data protection through fine-grained access control to sensitive product information.
Centralisation of detailed requests, making it possible to trace tasks completed and operators involved at every step.
A similar digitalisation project?
Discover how IRIZ Consulting can support your organisation in automating its processes with Pega.